Veolia Group
In the world
Specialty Brands

Serving 22 million people in Japan

Veolia Jenets, a company dedicated to providing quality customer services, reads water meters for 22 million residents of Tokyo, Osaka and Kyoto.
Business case listing

A NEW SERVICE MODEL
As the leading Western private-sector water services company in Japan, Veolia Jenets provides customer management services for municipal clients including the cities of Tokyo, Osaka and Kyoto. Veolia’s activities in Japan illustrate the company’s ability to provide local authorities with methods and expertise designed to optimize service performance without investing or privatizing local operators.

INNOVATION AND RESPECT FOR THE ENVIRONMENT
Veolia Jenets designs innovative solutions that help protect the environment, such as the new, ultra-modern call center that opened in 2014 in Narita, 65 km from Tokyo. The company has been using a fleet of electric vehicles since 2012.

Our day-to-day challenge in Japan is to change the rules of the game. It’s a very modern country but it still has a long way to go in terms of optimizing and organizing its public utilities.
Christian Jersalé
Former Country Executive Director, Veolia Japan

 

Key Figures

20% of the population signed up as Veolia customers

10 million water meters managed by Veolia

Customer benefits

  • Operational excellence: improving service performance
  • Controlled costs
  • High level of satisfaction among residents for quality of service 

Solutions

  • Customer relations: multi-channel management, management of customer accounts, meter reading
  • Data management and smart services: remote meter reading, management of consumption data